Claims Adjuster Resume Example and Template
Claims adjuster resumes shine when you show claims processed, investigation completion rates, and customer satisfaction. Highlight your ability to evaluate claims fairly, conduct independent investigations, and resolve disputes while maintaining professional insurer relationships.
Managers want adjusters who investigate thoroughly, manage large claim volumes, communicate clearly with claimants and attorneys, and reach fair settlements efficiently without leaving money on the table.
Also searched as
Senior Claims Adjuster, Claims Adjuster Trainee
Marcus Williams: Claims Adjuster
Memphis, United States
Summary
Claims adjuster with 4 years of experience investigating and resolving property and casualty claims for insurance carriers. Processed 420+ claims annually with average settlement time of 32 days, maintained 94% first-offer settlement rate, and achieved customer satisfaction rating of 4.6 out of 5.0 across 2,100+ claims closed.
Work Experience
Senior Claims Adjuster, Mid-South Insurance Claims
Jun 2022 – Present. Third-party administrator serving 15+ carriers, 45 adjusters
- Investigate and settle property and casualty claims, managing complete claims lifecycle from intake through closure for 120+ concurrent claims.
- Process 420+ claims annually across multiple carriers, maintaining average settlement time of 32 days and 94% first-offer settlement acceptance rate.
- Conduct property inspections and scene investigations, gathering evidence, interviewing witnesses, and evaluating claim validity and coverage.
- Achieve customer satisfaction rating of 4.6 out of 5.0 across 2,100+ claims closed through professional communication and fair, timely resolutions.
Claims Adjuster, Tennessee Claims Services
Jan 2020 – May 2022. Independent claims adjuster firm, 25 adjusters
- Investigated and settled property and casualty claims for 8+ carriers, managing 80+ concurrent claims and processing 360 claims annually.
- Conducted damage assessments, reviewed policy terms, interviewed claimants, and prepared claim recommendations for management approval.
- Maintained average settlement time of 35 days and 91% first-offer acceptance rate through thorough investigation and fair claim evaluation.
- Managed challenging claims involving policy coverage disputes, subrogation potential, and multiple claimants.
Claims Adjuster Trainee, Memphis Insurance Group
Feb 2019 – Dec 2019. Regional insurance carrier, 150 employees
- Assisted senior adjusters with claims investigation, damage assessment, and claim processing for property and casualty losses.
- Obtained Adjuster license and completed claims investigation training.
- Supported claim file organization and documentation.
Education
Memphis State University
Some College, Business Administration. Aug 2015 – May 2017
Skills
Claims investigation, Property damage assessment, Policy analysis, Coverage determination, Settlement negotiation, Subrogation analysis, Customer communication, Claims documentation, Fraud detection, Insurance software systems
Languages
English
Certificates and Awards
- Tennessee Adjuster License, Tennessee Department of Commerce and Insurance, 2019
Why this look works
Claims adjusters need to project fairness and customer care. Professional layouts in warm blues or grays with accessible formatting convey both investigative competence and empathy for policyholders. Your resume should reflect the balance of thoroughness and respect for claimant circumstances.
Resume tips for this job
- Lead with claims volume and processing time. Processing 420+ claims annually with 32-day average settlement time shows you manage high volume efficiently.
- Show investigation and resolution metrics. First-offer settlement rate of 94% and customer satisfaction of 4.6 out of 5.0 prove you investigate fairly and reach reasonable settlements.
- Highlight investigation capability. Conducting property inspections, interviewing witnesses, and evaluating fraud potential shows you can investigate independently and manage complex claims.
- Mention customer communication skills. Claims adjustment is relationship work; showing customer satisfaction scores and communication capability matters alongside investigation skills.
Common questions
Do I need an Adjuster license to work as a claims adjuster?
Yes, most states require an Adjuster license to settle claims independently. You can work as a claims assistant or trainee without a license, but you'll need to license before managing claims solo. Licensing requirements vary by state.
How do I show fairness and impartiality on a claims resume?
Highlight settlement metrics and customer satisfaction. A 94% first-offer settlement rate shows you reach fair agreements without excessive litigation. Customer satisfaction ratings of 4.6+ out of 5.0 show claimants respect your approach even if they don't love the outcome.
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The person, employers and numbers in this example are fictional, written to show what a strong resume for this job looks like.