IT Technician Resume Example and Template
A strong IT technician resume demonstrates your technical troubleshooting skills and ability to support end users with hardware, software, and network issues. Include specifics like devices supported, ticketing systems you mastered, and metrics showing how you reduced support wait times or resolved issues faster.
Recruiters prioritize technicians who communicate well with non-technical users and document solutions clearly. Show your hands-on knowledge of Windows, Office, mobile devices, and common business software.
Also searched as
IT Technician III, IT Support Technician, Junior IT Support Technician
David Thompson: IT Technician
Phoenix, Arizona, United States
Summary
IT technician with 6 years providing first and second-line technical support to 400+ end users in corporate environments. Skilled in Windows and Mac troubleshooting, device imaging, network connectivity, and remote support tools. Reduced average ticket resolution time by 26% through process improvements and built knowledge base articles used by 300+ support staff.
Work Experience
IT Technician III, Compass Corporate Services
Jan 2023 – Present. Staffing and HR services firm with 650 employees across 4 offices
- Provided hands-on technical support to 250 end users, resolving 1,200+ annual support tickets via Jira with average resolution time of 2.1 hours
- Built 35 knowledge base articles and video guides for common issues, reducing repeat tickets by 31% and freeing technician time for complex problems
- Managed Windows 10 rollout and imaging for 180 workstations using MDT and SCCM, completing project 2 weeks ahead of schedule with zero deployment failures
- Configured and deployed 120 mobile devices annually, setting up email, VPN, and mobile device management enrollment for new hires
IT Support Technician, Integrity Solutions Group
Mar 2021 – Dec 2022. Legal services consulting firm with 200+ staff in downtown Chicago
- Resolved 80+ support requests weekly through phone, email, and remote TeamViewer sessions, maintaining 95% first-contact resolution rate
- Troubleshot and repaired 40+ Windows and Mac workstations, diagnosing hardware failures and coordinating warranty replacements
- Maintained equipment inventory database tracking 300+ laptops, desktops, and printers, reducing asset loss and improving procurement accuracy
- Shadowed senior technician on network configuration and Active Directory user management, mastering domain administration basics
Junior IT Support Technician, NexGen Business Solutions
Jun 2020 – Feb 2021. IT support and managed services provider serving regional small businesses
- Handled 30 to 40 support tickets daily using ServiceNow ticketing system, achieving 85% same-day resolution rate
- Performed hardware troubleshooting, reinstalling Windows, replacing failed hard drives, and diagnosing network connectivity issues for 15 client sites
- Assisted with user onboarding, setting up new computers with corporate images and configuring email and network access
- Attended training on CompTIA A+ certification fundamentals and supported senior staff on infrastructure projects
Education
Phoenix Community College
Associate Degree, Information Technology. Sep 2018 – May 2020
Skills
Windows 10/11 Support, macOS Troubleshooting, Active Directory, Microsoft Office, Remote Support Tools, Hardware Repair, Mobile Device Management, Ticketing Systems, Network Basics, VPN Configuration
Languages
English
Certificates and Awards
- CompTIA A+ Certified, CompTIA, 2021
Why this look works
IT technician roles require approachability and reliability. A professional but friendly design in neutral tones conveys competence without intimidating users you'll support. Clear organization helps IT managers quickly scan your certifications and hands-on experience.
Resume tips for this job
- Quantify your support work: tickets per week, average resolution time, first-contact resolution rate, or percentage of tickets handled solo
- Name specific ticketing systems you've used: ServiceNow, Jira, Zendesk, or others matter to hiring managers vetting your tools experience
- List operating systems and software you support: Windows 10/11, macOS, Microsoft 365, specific business applications your industry uses
Common questions
Should I mention the CompTIA A+ if I haven't passed yet?
No, only list certifications you've actually obtained. Put 'CompTIA A+ in progress' in the certifications section if you're actively studying and expect to pass soon, but don't list it as completed.
Is remote support experience worth mentioning separately from on-site troubleshooting?
Yes. If you've spent significant time with TeamViewer, Zoom support, or similar tools, mention that explicitly. Many employers now value remote support skills since hybrid work is common.
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The person, employers and numbers in this example are fictional, written to show what a strong resume for this job looks like.