General Manager Resume Example and Template
A strong General Manager resume demonstrates P&L ownership, revenue growth, cost management, and team leadership across complex operations. Highlight budget size managed, locations overseen, revenue improvements, and ability to balance strategic vision with day-to-day execution.
Recruiters look for P&L and budget ownership, multi-location management experience, revenue growth track record, and demonstrated ability to lead diverse teams toward business objectives.
Also searched as
Director of Operations, Senior Area Manager, Area Supervisor
David Kowalski: General Manager
Phoenix, United States
Summary
General Manager leading $45M P&L across multi-state hospitality operations with 180+ staff. Grew market share 12% year-over-year through strategic pricing, service excellence, and revenue optimization. Proven expertise in operations, P&L management, team development, and capital planning for complex service businesses.
Work Experience
General Manager, Riviera Hospitality Group
Feb 2025 – Present. Multi-property hospitality company operating 8 locations across Southwest region
- Manage $45M annual P&L and strategic direction for 8 properties across 3 states with 180+ employees and $18M capital budget
- Grew occupancy rate by 12 percentage points through dynamic pricing strategy and enhanced service positioning, adding $2.1M annual revenue
- Reduced operating costs 8% through vendor consolidation and process efficiency, maintaining quality standards while improving margins from 16% to 18%
Director of Operations, Lakestone Hospitality
Apr 2023 – Jan 2025. Regional hotel operator with 5 properties across Pacific region
- Oversaw daily operations and P&L for 5 properties generating $28M annual revenue with 140 team members across all locations
- Implemented guest service standardization program resulting in NPS improvement from 72 to 81 and repeat booking rate increase of 9%
- Led $6M capital renovation project across 3 properties on time and on budget, coordinating contractors and minimizing guest disruption
Senior Area Manager, Lakestone Hospitality
Aug 2021 – Mar 2023. Regional hotel operator with 5 properties across Pacific region
- Managed 2 high-volume properties with combined revenue of $14M and 80+ employees, consistently achieving 95%+ occupancy
- Identified and negotiated corporate partnership program bringing 18% of annual bookings, supporting revenue stability and growth
- Developed and trained management team that successfully operated properties during staffing challenges, maintaining service levels
Area Supervisor, Lakestone Hospitality
Jun 2019 – Jul 2021. Regional hotel operator with 5 properties across Pacific region
- Supervised operations at primary property with 320 rooms and $8M annual revenue, managing 50-person staff and daily P&L
- Implemented cost control initiatives reducing labor by 12% without impacting guest experience or service ratings
- Trained and developed assistant managers, with 2 advancing to area manager roles within 18 months
Education
University of Arizona
Bachelor of Business Administration, Hospitality Management. Sep 2014 – May 2018
Skills
P&L and budget management, Multi-location operations oversight, Strategic planning and execution, Revenue optimization and pricing strategy, Team leadership and development, Vendor management and negotiation, Guest service excellence, Capital project management, Financial analysis and forecasting
Languages
English, Polish
Why this look works
General managers operate at the apex of operations and strategy. A polished, professional appearance conveys the executive presence expected at this level. Use sophisticated colors and clean spacing to reflect strategic thinking and organizational capability. Your resume layout should feel like it could belong in a boardroom.
Resume tips for this job
- Lead with your P&L size and scope. '$45M P&L across 8 locations' immediately positions your level of responsibility.
- Show both revenue growth and cost management. You're not just a growth person or a cost person, you're a balanced operator.
- Demonstrate team development results. Name the number of direct reports and highlight internal promotions or talent development wins.
- Include examples of major decisions or strategic initiatives, not just maintenance of status quo. GMs are expected to move the needle.
Common questions
Should I list specific locations or properties I've managed?
Yes, if they're recognizable brands or if you led notable turnarounds. Otherwise, describe scope: '3 high-volume properties in major markets' or 'portfolio of 8 locations.' Be specific enough to convey complexity without cluttering your resume.
How do I balance showing financial results with operational achievements?
Blend them. Write 'Grew occupancy 12 points through pricing strategy, adding $2.1M annual revenue' or 'Improved NPS from 72 to 81, increasing repeat bookings 9%.' Financial and operational outcomes are connected; show both sides.
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The person, employers and numbers in this example are fictional, written to show what a strong resume for this job looks like.