Case Manager Resume Example and Template

This resume should lead with caseload size, service coordination results, and any relevant certification, since case management is judged heavily on organization under volume. Employers want proof you can track many clients without anyone falling through the cracks.

Hiring managers look first for experience navigating benefits systems and housing or healthcare resources. A resume that names specific programs, like Medicaid or SNAP, reads as more credible than general case coordination language.

Also searched as

Intake Coordinator, Senior Case Manager

Deshawn Carter: Case Manager

Atlanta, United States

Summary

Certified case manager with 6 years of experience coordinating housing, healthcare, and benefits access for vulnerable adults across Atlanta social service agencies. Currently manages a caseload of 55 to 60 clients, maintaining detailed service plans and compliance documentation. Skilled in crisis de-escalation and benefits navigation, with a record of successfully housing over 200 previously homeless clients.

Work Experience

Intake Coordinator, Fulton County Homeless Services Network

Jun 2019 – Apr 2021. county homeless services coordination agency, Atlanta

• Conducted intake assessments for 20 to 25 new clients weekly seeking housing and emergency services.
• Screened clients for program eligibility across housing, food assistance, and healthcare programs.
• Maintained accurate client records in the county's homeless management information system.

Case Manager, Atlanta Community Housing Alliance

May 2021 – Jun 2024. nonprofit housing services organization, Atlanta

• Managed a caseload of 45 clients, developing individualized housing and service plans for each.
• Successfully housed 150 previously homeless clients through coordinated entry and rapid rehousing programs.
• Navigated Medicaid, SNAP, and disability benefits applications for clients with complex needs.
• Reduced average time-to-housing by 20 percent through improved landlord partnership outreach.

Senior Case Manager, Grady Health System Care Coordination

Jul 2024 – Present. hospital-affiliated care coordination program, Atlanta

• Manage a caseload of 55 to 60 clients transitioning from hospital care to stable housing and services.
• Coordinate with hospital social workers and community partners on complex discharge cases.
• Train new case managers on benefits navigation and crisis de-escalation protocols.
• Maintain documentation compliance for state and grant-funded program audits.

Education

Georgia State University

Bachelor of Social Work, Social Work. Aug 2015 – May 2019

Skills

Needs assessment, Service plan development, Benefits navigation (Medicaid, SNAP), Housing placement coordination, Caseload management, Crisis de-escalation, Documentation compliance, Referral coordination, Landlord and community partnerships

Languages

English, Spanish

Certificates and Awards

• Certified Case Manager (CCM), Commission for Case Manager Certification, 2022
• Mandated Reporter Training, Georgia Division of Family and Children Services, 2024

Why this look works

A structured, organized template with clear section divisions reflects the systematic tracking this role depends on. Neutral, professional color keeps the focus on outcomes and caseload results rather than decoration.

Resume tips for this job

• State your current caseload size clearly, since employers use it to gauge how much responsibility you can handle.
• Name specific benefits programs you navigate, like Medicaid or SNAP, instead of a vague resource coordination phrase.
• Include a housing or service completion outcome if you have one, since it proves real client impact.
• Mention any certification, like the CCM, since it signals formal training beyond on-the-job experience.

Common questions

What is the difference between a case manager and a social worker on a resume?

Case management often focuses more on coordinating services and benefits, while social work can include therapeutic and clinical work. Use whichever title accurately matches your role and licensing, since employers check this closely.

How do I show a large caseload without the resume feeling repetitive?

State the caseload number once clearly, then use your highlights to show specific outcomes, like housing placements or benefits secured. Numbers and outcomes read as more impressive than repeating the caseload size in every bullet.

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The person, employers and numbers in this example are fictional, written to show what a strong resume for this job looks like.